Refund Policy

Overview

At AMJID Solution LLC, we strive to ensure complete satisfaction with our products and services. This Refund Policy outlines the terms and conditions under which refunds may be issued for software purchases, custom development services, and marketplace transactions.

By purchasing any product or service from AMJID Solution LLC, you acknowledge and agree to this Refund Policy. We encourage you to review this policy carefully before making a purchase.

Digital Products

Digital products including source code, software licenses, and project templates may be eligible for a full refund within 30 days of purchase, provided that:

• The product has not been modified or customized from its original state
• The product has not been deployed to a production environment
• The product has not been used for commercial purposes
• A refund request is submitted in writing to contact@amjid-solution.com

Refunds for digital products are processed within 5-10 business days to the original payment method.

Custom Development Services

Custom development services follow a milestone-based refund policy:

• Deposits for unstarted work are fully refundable if no development has commenced
• Completed milestones that have been accepted and approved by the client are non-refundable
• Work in progress may be eligible for a partial refund based on the completion percentage of the current milestone
• Project cancellation before development begins qualifies for a full deposit refund

All refund requests for custom development must be submitted in writing and will be reviewed within 3 business days.

Marketplace Purchases

Marketplace purchases are subject to the following refund conditions:

• Refunds must be requested within 30 days of purchase
• The product must not have been significantly modified from its original form
• SaaS subscriptions may be cancelled at any time with a prorated refund for annual plans
• Monthly subscription payments are non-refundable

Non-Refundable Items

The following are non-refundable under all circumstances:

• Consulting services already rendered and delivered
• Custom configurations and integrations that have been completed and accepted
• Setup and deployment fees
• Third-party service fees paid on behalf of the client
• Products purchased more than 30 days ago
• Products that have been substantially modified or used in production

Refund Process

To request a refund, follow these steps:

1. Email contact@amjid-solution.com with your order number and reason for the refund request
2. Our team will review your request and respond within 3 business days
3. If approved, refunds are processed within 5-10 business days
4. Refunds are issued to the original payment method used for the purchase
5. You will receive an email confirmation when your refund has been processed

Contact

For refund inquiries, please contact us: